When you purchase any Elina product, it comes packaged with a strong, knowledgeable, and responsive support team. Elina is committed to provide timely resolution of product issues to it customers. Depending on the support contract you buy, Elina will assign dedicated support personnel to help you resolve any network or product level issues. The support team can also provide network design and consultancy services.
Elina Issue Tracker provides a web-based Problem Report (PR) system for logging, tracking and escalating support calls. It is provided to you at no additional cost!Elina uses a geographically-diverse DNS server (elinadns.com) to track all customer installations so that each installation can be referred to by common name, rather than an IP address.
Elina's documentation, troubleshooting tools and FAQs will help you resolve any product or networking problem.
The following matrix shows how the escalation process will be handled. The specific support team and sales contact will be customer dependent.