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End of Life Policy for Products

Elina Networks is committed to provide the high quality, cost effective solutions to our customers. To ensure that our development resources are delivering the most innovative solutions to our customers, Elina Networks may periodically elect to discontinue specific products or product packages. The reasons for discontinuing a product vary, and may include reasons such as:

• Due to technical advancements in networking, the product has reached the end of its natural lifecycle.
• There has been very low customer demand for the product and, adhering to customer-driven development best practices, is not an effective use of development resources.

When a product End of Sale (EOS) is announced, support policies for the product change, the product starts an End of Life (EOL) transition period and customers should begin to move to current product versions. During the EOL transition period, the products will be supported as per existing customer support agreements. After this period, the products will no longer be supported.

End of Life Policy Guidelines

In general, Elina Networks provides ongoing product support, anti-virus signature updates and bug fixes for a total of four (4) years from the time an Elina product is released.

Standard Maintenance support offerings are usually available for four (4) years after the product is first available. A product will enter its maturity lifecycle after three (3) years and at this point a retirement announcement will be issued alerting customers that one (1) year of standard support remains. A product declared “End of Life” one (1) year after it has reached its maturity lifecycle; this is, at the end of the standard support period. After the product becomes End of Life and no further technical support is provided.

The following are general guidelines for Elina Networks discontinuation of sales and support for products.

• Customers will be notified of product End of Life when a product is removed from general availability (i.e., at its End of Sale date).

• When a new version of software code is released, the previous version will no longer be offered to customers for sale. When a new version of software starts shipping, enhancements will cease on the previous version of code.

• Bug fixes and Anti-Virus Signatures will cease when the product is no longer supported (End of Life) by Elina Networks.

• Support for new versions of software may require hardware enhancements to memory, disk capacity, etc. Elina Networks will specify the minimum hardware requirements for supported software operation at each software release. It is the customer's responsibility to purchase the required enhancements.